Creating a review request scenario with Yotpo


Last Update 2 years ago

Dear Yotpo users 👋 good news! Now you can use WhatsApp to gather reviews! 

Reviews are important to increase trust in your product. And to achieve a higher open rate.

It's better to reach customers where their friends are, with WhatsApp.

By integrating Yotpo with bitCRM, you can follow up on reviews to buyers' WhatsApp and send a Yotpo review page URL to their WhatsApp Chat.

Follow this steps below to send a Yotpo automated review request to customer's WhatsApp with bitCRM :

Step 1.

- Go to bitCRM dashboard, download here

- Click "Integrations" and turn on "Yotpo"

Step 2. 

- Follow the instructions at the card below
- Fill in your "API Public Key" and "API Private Key" from Yotpo

Step 3.

 - Go to "Automation"

 - Turn on your Yotpo Automation Template

Step 4.

- Fill in the form

- Set Yotpo/Shopify as the Source of Order Activity, depending on your flow.

- Edit the message to your liking

- Lastly click "Submit"

Step 5.

- Test it out, by placing a test order to your shop 

Step 6.

- And finally, the message you created will appear to your WhatsApp as you scheduled

If you have any questions please feel free to contact [email protected],

or WhatsApp us at :

Was this article helpful?

0 out of 0 liked this article

Still need help? Message Us